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What Is VoIP and How Does It Work - Page 2 of 2
Posted: August 04, 2005
Author: Jason Morris
Manufacturer: N/A
Source: Business Phone Systems Direct
Comment or Question: Post Here

VoIP Features (continued):

Some VoIP service providers also offer advanced call filtering features. These additional features allow you to decide how calls to a specific number are handled by using caller ID information. They allow you to:

1. Forward the call to a particular number
2. Send the call directly to voicemail
3. Give the caller a busy signal
4. Play a "not-in-service" message

Many VoIP services also allow you to check your voicemail over the internet or attach messages to an e-mail that is sent to your computer or PDA. Its best to check with VoIP phone system suppliers and service operators exactly what features they offer as package and service prices vary greatly.

There are many other cost saving benefits that arise from a streamlined VoIP phone system network. For the network administrators, a VoIP phone system means they only have one network to maintain instead of two. The portability of the phone system is also greatly simplified. This is because most VoIP phone systems can be configured using a web interface, which can be managed by the network administrator. The MAC (move, add, change) process is made much easier, and you will not have to call your system/service provider for every MAC you carry out. All this means lower ongoing costs for your company.

Another cost saving for companies who implement a VoIP system is, because multiple offices, no matter where they are in the world are seamlessly connected, they can share many of the features VoIP can offer, such as:

1. One single receptionist
2. Auto attendant facilities
3. Voice mail system

Choosing a VoIP Phone System:

If you have decided that a VoIP phone system is the right step for your company, next you need to determine which of your existing telephone equipment you are able to keep. The potential cost savings that can be made through using any existing digital equipment are huge. Many digital phone systems can be IP enabled using minor hardware additions and software upgrades.

When shopping around for potential systems you need to be certain of the features they provide as standard and which are optional cost extras. You also need to be certain of exactly what is included with the system. Many suppliers claim to include everything you need, but standard components can vary from one company to the other. So you need to be sure you are comparing equivalent systems when approaching potential suppliers.

You will also need to enquire about the compatibility of existing equipment. The technology used in many VoIP systems may affect the implementation of any existing telephone hardware.

You will also need to ensure that any devices, such as fax machines, credit card processors, and security systems, etc can be integrated into your new VoIP phone system. You should make any potential vendor aware of such devices so they can provide you with a suitable phone system for your requirements.

Finally, do not try to save money by buying used VoIP phone systems. Remember VoIP is a new technology, so even last year's equipment is outdated. Also, the installation cost will still apply whether the system is new or second hand, and the service costs may even be higher due to reliability issues. To put it simply, it just isnt worth the hassle, the higher secondary costs will wipe out any potential saving.

Jason Morris is co-author of Business Phone Systems Direct. An established communications company, offering advice and implementation of high quality business phone systems.

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