PO'd at Newegg

BeerCheeze · Posted: Fri, 05 May 2006 15:31:40 Post Subject: PO'd at Newegg

OK, I like most of you have been using Newegg for a number of years. Lately though some of their practices, namely shipping cost and methods, has changed.

My last two orders from them I chose the "UPS Guaranteed 3 day shipping" option. After all.. 3 days is good enough for me most of the time. However every time they ship they use UPS GROUND, not UPS 3 day select. UPS Ground is NOT guaranteed in 3 days to any place. And of course on the last 2 orders, they have been delayed.

Pretty pissed about that... specially on this order because I needed the order today so I would have chosen another shipping method.

I wish they'd go back to FedEx as the primary shipper. Or maybe it's time to go shop more at ZZF.

**Doctor Feelgood** · Posted: Fri, 05 May 2006 15:35:57 Post Subject:

Yeah ZZF, still uses FedEx! But, the have changed a bit too. Instead of 2 day shipping being free, it is now 5-7 day shipping that is free. But still, they are still offering 2 day at what has to be a good loss... It seems to be $1.99 on all items I have looked at, even multiple items. Newegg now sums shipping, so each thing costs more, even if it doesn't impact size or weight.

BeerCheeze · Posted: Fri, 05 May 2006 15:51:34 Post Subject:

I'm OK with that. And yea... NewEgg shipping has gotten a lot more $$$$$$$.

knight0334 · Posted: Fri, 05 May 2006 16:40:39 Post Subject:

I'm not happy with Newegg's shipping price policy, but the UPS option was most welcomed with me.

Fedex always screws up delivery for me. Whether it be to the wrong house or because no one is home.. UPS will leave me a note in the door stating to check my back porch.

Last 3 Fedex's I had, 1 went acrossed town. 2nd went to neighbor and sat there for a week. 3rd ended up being sent back to sender because I couldn't be home due to working 20 miles away.

BeerCheeze · Posted: Sun, 07 May 2006 21:57:36 Post Subject:

OK... so I'm looking at building a new server. And I was shopping at Newegg. When I noticed something.

Anything that has more than a 1yr warranty, they will sell you a "Net Replacement Plan" on. Including things that include a LIFETIME warranty. However, they won't sell you an extended warranty on things that only have a 1 yr warranty.

OK, this seems like a 100% scam to me.

knight0334 · Posted: Sun, 07 May 2006 22:25:02 Post Subject:

yeah.. that does sound a lil fishy.

mrweasel · Posted: Mon, 08 May 2006 09:52:46 Post Subject:

I'm still pissed at NE for screwing up an RMA that took 5 weeks to clear up. Sent my stuff back Ground instead of the overnight like they PROMISED!

And at one point they flat out accused me of lying...F them! I shop at Monarch and ZZF now.

Hellfire · Rated XXX Joined: 05 Aug 2003 Posts: 3473

I dont' care for Newegg's shipping policy either. I look at the bottom line at several places before I buy from Newegg. ZZF and ClubIT are usually the places I hit first.

Had to RMA some ram to Newegg last month, and it went smoothly. Sent the ram back (the DFI Expert didn't like it too well), and within a week my credit card was credited (minus the damn restock fee).

BeerCheeze · Posted: Mon, 08 May 2006 16:07:13 Post Subject:

The problem is of course, ClubIT doesn't have the select of NE, and ZZF's website searching sucks. Also ZZF seems to have dropped the customer service ball from what I've read at reseller ratings.