Posted: Mon, 05 Mar 2007 15:22:42 Post Subject: Help with getting Rapsody RSH-250 to work
Thanks for your review; my unit stands still on the initial screen. It works fine as a usb drive (formatted on win xp with FAT32 and NTSF). The remote turns off/on the unit. I tried reformatting with just NTSF without success. I tried firmware recovery using this file (update-v1.36-060627-rsh250-european) without success. The unit initially blinded both the USB and HDD lights. After about 2 seconds or 3 blinks the HDD light went out. The USB light continued to blink for 30 minutes. It never auto rebooted. I'm kind of stuck. Can you help me with what to try next? I'm assuming the drive is installed correctly since it works as a usb drive. The remote powers the unit so I am assuming it works also. I used the WD Scorpio 120Gb drive you used in your review. I am wondering if I need to ask ComputerGeeks for a replacement unit or if I am missing something?
Thanks for your help
Joined: 19 Oct 2005 Posts: 2120 Location: New Jersey
Posted: Mon, 05 Mar 2007 15:50:37 Post Subject:
ntaurus2001, like I said before, my unit would not power on with the OTG battery pack so I cannot test it. I would expect normal USB speeds for transferring any amount of files.
Peter, is it possible to post a screenshot of what you are seeing? If you look in the manual you should see something about firmware recovery (I think you hold and copy and power buttons but check that manual).
I did have to do that when I was playing around with different firmwares and it did work. If you cannot format to NTFS then you may have an issue with your hard drive, maybe you could try another. (don't need to format it though).
I can't get a screen shoot of the tv; it had the Rapsody name up on the upper left screen and several toggle choices on the lower right portion of the screen. It was all in grey rather than the nice blue in the manual. I used the directions on page 34 of the manual to recover the firmware. I pressed and held the copy button while pressing the power button. Both the usb and hdd lights flashed briefly with the usb contunuing to flash for 30 minutes. The manual said if the usb flashes more than five munutes after the hdd led is off during the rescue process a occurrence of error. I checked their suggestions (formware file on hd and hd correctly removed for pc. Thanks for helping me so fast.
When you had to push the setup button on the remote did it quickly change to the setup screen? When I just tried again I get the grey screen but only the power button on the remote works to control the unit. Pushing the setup button did not get the screen to change to the setup screen. How long did your unit flash the usb light when you updated the firmware? It seems like mine just gets stuck in the process with the usb light flashing "forever". Is there a way to shift the unit back to the default setup without having to connect to the tv and use the remote? Thanks for your help again.
Unfortunately the cursor won't move; only the power button works. I don't know what else to try. Any Ideas? I really like what the product should do and want to keep it. I may just need to request a replacement from computergeeks. They have had great customer service in the past for me. I appreciate the time you spent to review the product and the time you have spent helping me. If you have any other thoughts of things I could try please let me know.
I tried the player without the hard drive in it. It does the same thing as before; powers on and get stuck at the grey initial screen. I think I'll ask for a replacement and see if it was just a bad unit.
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