View Single Post - Are dead/lit pixels a defect?

Doctor Feelgood · Administrator

I know several years ago stores had all kinds of weird rules about dead / lit pixels and accepting returns because of them. Like, less than 8 was somehow OK, or less than 3 within an inch of each other.

It seems like today they should not be tolerated, and I was looking on the Best Buy site in particular for information on what their policy might be, but didn't see anything.

Here is the scoop...

I had a TV I loved. It was a 27" widescreen LCD... wall mountable, VGA and HDMI inputs, etc... After 14 months it just wouldn't power up. I had the extended warranty so I got Best Buy on the case to fix it. That was January 4th! It is now almost 8 weeks later, and as you might imagine my phone calls have become less and less friendly as time goes by and my TV is still broken. The whole process was a pain in the a$$, but that is a different rant...

Anyway, yesterday they call and say it can't be fixed and I am authorized for a replacement, go to the store and get one. Of course they don't have that model any more, and all the comparable models are missing something I need (like wall mount, HDMI, VGA).

I wind up paying $100 for a 32" TV and another 4 year warranty... Fair enough I guess, it seems like a nice upgrade since it now has more ports, a bigger screen, and so on. But now I have it home and there is a bright red lit pixel staring me in the face! Arrgh... Just one, but I see it all the time and it distracts me from watching TV.

So... is 1 lit pixel too many? Would you take it back? To me it is a defect, but I don't want a huge hassle. I know Samsung has a zero pixel policy, but this isn't a Samsung (Insignia actually).

I miss the old TV... I really did rock.

Bang Head