Doctor Feelgood
Administrator
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 Posted: Mon, 22 Sep 2003 12:53:09 Post Subject: |
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Yeah, their approach was definitely poor. They suspended the account without notice, which included loss of the entire site/forum, ftp access, and e-mail. Simultaneously they e-mailed an alternate e-mail account I gave to tell me. If I hadn't randomly checked that e-mail account, I wouldn't have even known what was going on. Then, even though I responded to their e-mail and tried calling support with 10 minutes of them turning the site out, it took them 9 hours to get back to me again, and a total of about 16 hours to get the site up and running again.
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