New Egg SUCKS!!!!!!!!!!!!!!!!!

BeerCheeze · Posted: Sun, 15 Feb 2004 16:18:40 Post Subject:

Let NewEgg know that... they might refund your shipping... I've heard of them doing that before.

trekrider · Posted: Mon, 16 Feb 2004 14:09:42 Post Subject:

OK....I'm a little more at ease! I called NewEgg, they gave me an RMA#. But won't do squat about the shipping (good thought Dr.EC).

I wonder how long it will take for the turnaround??

At least they are going to honor the replacement policy.

Spire · Posted: Mon, 16 Feb 2004 14:37:11 Post Subject:

The faster you get it there, the faster they will get the new one to you.

I have had them turn around a replacement very quick. They open your box, make sure its all there, stick a new one in the box and do the Fed Ex super saver 2 day back to you. Figure a week depending on how you ship to them.

SeanRinVA · Posted: Wed, 18 Feb 2004 20:12:03 Post Subject:

I've found that NewEgg's turnaround is within 2 days of receipt of the DOA product.

They definitely do NOT repair anything. They exchange it all, when you select RMA Repair.

trekrider · Posted: Tue, 24 Feb 2004 20:46:47 Post Subject:

I found out today that my Camera (new one) has been shipped and SHOULD arrive on Friday.

SO WHAT HAVE I LEARNED???

I've learned:

1. It is NOT the fault of newegg.com that a new Nikon camera was faulty!

2. Newegg.com HAS honored its policy for replacement (though its not in my hands yet).

3. In my eagerness to get my new toy, I paid an additional $15 for 2 day shipping to me....then, paid another $25 to ship it back. (for another $20 I could have walked from work at lunch time and bought the same camera from a real live person......could have taken a defective camera back to that same real live person and had the replacement camera in my hands the following day, if not the same day!!) (And saved myself a LOT of GRIEF!)

What will I do???......................

I'll continue to use newegg.com for SELECTED purchases. Items that can wait (relatively speaking) on FedEx.
Items that are higher priced will be weighed at length as to weather I should purchased locally or on line.

BTW... Thanks to all who gave advice and tried to settle my concerns about newegg.com's business practices.

**JimBowy** · Moderator Joined: 02 Aug 2003 Posts: 1627

thats how you should do all online purchases trek, the big stuff i really care about being able to open and being able to easily return i pickup locally....

and paying to have something rushed never has worked well for me (from newegg anyhow)

Dud3! · Posted: Wed, 25 Feb 2004 00:44:38 Post Subject:

Why rush when it only takes two or three days anyway? Only thing to rush would be overnight.