Blue Screen of Death - need help

jasno999 · Rated NC-17 Joined: 17 May 2006 Posts: 122 Location: PA

Ok so I am not sure what happened, what I did or what is going on but I have a problem.

My computer seems to run like normal, maybe a little slow but it starts and everything seems to work except I am not having an issue with my antivirus BitDefender.

Every time I go to run a virus scan after about 2mins of the program running I get the blue screen of death with the message as follows:

Problem caused by file: Ntfs.sys

PAGE_FAULT_IN_NONPAGED_AREA

STOP: 0x00000050 (oxE156CE6E, 0x00000000, oxF731EBE0, 0x00000001)

Ntfs.sys â€“ Address F731EBE0 base at F2F6000, DateStamp 48025be5

Looking for advice on what I should do. I would like to be able to run my antivirus... Especially with things like conficker out there...

sbrehm72255 · Posted: Fri, 03 Apr 2009 23:54:22 Post Subject:

If you're able to try and do a pre boot scan and see what it comes up with. If your software doesn't have that function, DL AVAST, Free Home Version and run it.

http://www.avast.com/eng/download-avast-home.html

**~*77*~** · Posted: Sat, 04 Apr 2009 09:06:00 Post Subject:

Yeah - I'd try something else, even if just temporarily.

jasno999 · Rated NC-17 Joined: 17 May 2006 Posts: 122 Location: PA

DO you guys think there is an issue with the regitry?

Is there anyhting else I can do?

**Doctor Feelgood** · Posted: Sat, 04 Apr 2009 10:10:00 Post Subject:

May be a memory issue, but if it is just that program I would remove it and re-install. Or grab a free alternative like AVAST or AVG.

jasno999 · Rated NC-17 Joined: 17 May 2006 Posts: 122 Location: PA

Yup I am tryign to uninstall and re-install bitdefender but it is not easy. Bit defender will not uninstall and I heard it is notourious for that. I am goign to keep trying but if anybody has any suggestions let me know.

jasno999 · Rated NC-17 Joined: 17 May 2006 Posts: 122 Location: PA

Ok I was able to uninstall bitdefender and reinstall it and again I am getting the same blue screen with error message. I can take a picture of the actual screen and post it if that helps but I am looking for advice on what step to take next.

I mean I paid for a 2-year subscription to bitdefender so I would like to be able to actually do a full scan on my computer again. I will install a free virus scanner for now but I would like to figure out what is wrong and get it fixed.

Any ideas or directions on what I should do?

**Doctor Feelgood** · Posted: Sat, 04 Apr 2009 14:57:06 Post Subject:

What is your memory configuration? How many MB/GB total... And how many modules? If it is multiple modules, maybe try removing one to see if that helps... If not, try removing a different module.

Could also try downloading an app called MemTest to see if your memory is OK.

BeerCheeze · Posted: Sat, 04 Apr 2009 15:39:50 Post Subject:

If you have paid for it, get your money's worth and contact their support:

http://www.bitdefender.com/liveassistance.html

BeerCheeze