Spire
Rated XXX
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 Posted: Fri, 16 Jan 2004 22:52:11 Post Subject: SVC rant level dropped a bit.. |
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In all fairness I received this e-mail from *edit Comp Geeks edit* tonight:
"We are sorry for any inconvenience you may have experienced. Our policy is not to make returns difficult, but instead to try to troubleshoot the problem to produce immediate results for the customer. Before we resort to exchanging an item, we try everything we can think of to get a customer's product to work. However, after everything else has been tried, we have no problem what-so-ever with exchanging a defective item for a good one. Below is the RMA requested to return the product.
Please Ship the Item(s) as soon as possible so that we may resolve this as quickly as possible"
I now give them a 3 out of 4!!!!
Last edited by Spire on Sat, 17 Jan 2004 12:55:34; edited 1 time in total |
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