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Rated XXX
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 Posted: Sat, 03 Jan 2004 16:03:55 Post Subject: |
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The worst was about a year ago, the fan moter died in my parent fridge, and things were melting fast. After looking up the part # online, and making multiple attempts to call the closest/biggest of the 3 nearby (20 mile radius) Sears parts stores, we relented to the 800# who assuredus it was in stock there, so we went there only to find it was not, it turned out that the reason we could not call the the parts store direct (or through the sears store switchboard) is they had changed to an unlisted number! even the employees did not have it! The reason: to much time being wasted on customer calls! And the sales people couldn't understand why we thought this was bizzare 
Fortunatly, one of the sales people knew the unlisted # for one of the other stores and had them hold the part for us, after we had them place an 800# mail-order for us, when we did get the part at the other store, my dad asked them to cancel the shipped order (this was within an hour, on a saturdat afternoon) It could not be canceled by them or my dad when we got home, so they shipped it several day later, and then paid to have it shipped back for full credit (no charge to my dad).
It's a system out of control, which nobody understands (the employee's seem to have given up, and just accept that's how it works.
BTW almost all Kenmore appliances were built by whirlpool, if sears can't get the part try a whirlpool dealer, you might pay alittle more (maybe sears isn't really all that cheap) but you may stay sane during the process, and maybe get what you need the first time |
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