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 Posted: Thu, 24 Apr 2008 20:21:04 Post Subject: |
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I don't current have verizon (waiting for them to finish running FIOS here) But I know talk to quite a few that do have it.
The reason most people leave verizon, including FIOS is incredibly poor customer service from billing and repair, the techs are great and when it works the service is great, but the run around you get from the phone people, the massive continuing billing failures (and failure to correct them after multiple promises that it's fixed) and their resistance to actually send some one to fix line problems, has many thinking things at TW/Cablevision/comcast/etc. were pretty good.
the only way to be sure this gets fixed is hands on, either you go home for a tech call/visit or hire call someone you trust in their area to
a}throughly check their computer
b}and be there during a verizion tech call/visit to be sure they don't get the run-a-round.
orther choice is find a different company serving their house and help them get switched over.
Good Luck |
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