View Single Post - Anybody in Jersey area having issues with Verizon

jasno999 · Rated NC-17

My parents live in New Jersey and they have been having horriable issues with Verizone as of late. I jsut wanted to see if other people were havign problems with Verizon as well of if thsi is isolated.

Long story short they have high speed internet (not FIOS) thru Verizon and one day it works great and then for a few days the internet does not work at all. Then all of a sudden it is ok again.

They have spent hours with customer service and they just get the run around. I feel bad for them cause they are not the most knowadegeble when it comes to technology and computers. The people at Verizon tell them they test the line and it is workign fine. Not sure how they do that but it is a bunch of BS to me.

I even took my modem and my laptop home to test them out and found they did not work either- so in my mind it is deifintly an issue with the lines/signal coming in. However Verizon will not send a tech to the house- and the worst part is even if they dit there is the possiablity that when they came things could be working but an hour later not workign again.

The latest story is that Verizon insists their browser is not workign properly and my parents not knowing enough actually took the computer to a guy to get it fixed. I am jsut mad cause I am 90% sure the computer is fine and browser is fine since my laptop did nto work either when I had it at their house.

Just not sure what to do- one of those times I wish I lived closer to home to be able to help them out by b!%@#ing out Verizone for them and making sure they were not charged for all the days service was not working (also I would b!%@# until they had a tech at the house)

Such s#!7.