View Single Post - WoW and Blizzard are stealing from me!

acruxksa · Rated XXX

Well,
It took some doing, but they have agreed to refund my money.

I basically told them that I had a month off and would call and e-mail them everyday unless they refunded my money. I also told them that I was pretty sure I could take up more than $40 of their time.

What really pissed me off was the no-service techs reply to this, he said that he didn't recommend I file a complaint with the BBB and seek to reverse the charges on my bank account because "It could have adverse affects on my account" I'm assuming he was talking about the WoW account I was trying to cancel, but in anycase it was a bit frustrating because everytime I asked him to refund my money he would start over at the top of the script he was reading to me. It took 25minutes on hold and about 10 repeats of the techs script before I managed to pry the supervisors e-mail address out of him.

I sent him this:
Lance,
I just spoke to one of your service reps and they explained that it is not policy to refund money once an account has been canceled. I will be disputing this for the following reason. I tried several times to cancel my account in the preceding two weeks and was unable to login, despite resetting the password. I eventually was able to log in successfully but was told I couldn't access my account for one of several reason that escape me at the moment. In any case the account was frozen and I was unable to login and cancel despite the fact that at least one e-mail from blizzard told me I should be able to do so. Lets not forget the 15 or so times I was told I could use the online system to manage my account instead of waiting on hold for a live customer no-service rep.
Yesterday I noticed that despite my multiple attempts to cancel the account I was charge for three more months. Today when I talked to customer service they informed me that if I filed a complaint with the BBB and disputed the charge with my bank my account "could suffer adverse affects" What that threat means I don't know but it sounds a bit like extortion to me.

In short I don't feel that it is legal to deny me access to my account, ignore my several unsuccessful attempts to login and cancel, ignore my e-mails proclaiming my inability to login and cancel my account, tell me numerous times via e-mail and while on hold that I could cancel my account by logging into the accounts management page online and then to charge me for three more months.

Please do the right thing and refund my money,

Not my best e-mail, but apparently it worked.

Smile

Now to track down the person that got me banned. It's a very short list of people who could have had access to my computer while I was on vacation so I will eventually figure it out.
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