NO TACT
Rated PG
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 Posted: Mon, 18 Apr 2005 21:08:39 Post Subject: |
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| JimBowy wrote: | | NO TACT wrote: | | Yeah well they want to charge my CC and then ship me a SU, then issue an RMA and have me ship the dead one back for a refund? That is nonsense. I have always been able to ship back the dead one and upon inspecton by the supplier I am shipped a replacement. |
It sounds like a policy to prevent them from getting screwed. They probably don't want to send a psu and get nothing back in return. Charging you sure is a _big_ incentive.
I don't like that either and I wouldn't put up with it.
I just had a problem with Sony Entertainment offering a warranty on some headphones I purchased. I took it straight to the top, contacting the Sony CEO of America. I suggest if you can, contact somebody high-ranking in the company and go from there.
(It took a TON of research to find the Email Address of the Sony CEO by the way.... Ha...) |
I have always been able to ship back the dead one and upon inspecton by the supplier I am shipped a replacement.
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